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Topic: Small business
- Beans : four principles for running a business in good times or bad : a business fable taken from real life /
- The entrepreneur and small business problem solver /
- When growth stalls : how it happens, why you're stuck, and what to do about it /
- The essence of small business /
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- The lazy man's way to riches /
Topic: Customer services
- Beans : four principles for running a business in good times or bad : a business fable taken from real life /
- Supply chain management : strategy, planning, and operation /
- Services marketing /
- Services marketing management : an international perspective /
- Customer service : skills and concepts for success /
- Services marketing : integrating customer focus across the firm /