Goetsch,David L, & Davis, S. B. (2013). Quality management for organizational excellence (7th ed.). Pearson Education.
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Citação norma Chicago
Goetsch,David L, and Stanley B. Davis. Quality Management for Organizational Excellence. 7th ed. New York: Pearson Education, 2013.
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Citação norma MLA
Goetsch,David L, and Stanley B. Davis. Quality Management for Organizational Excellence. 7th ed. Pearson Education, 2013.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.