Wide angel vision : beat your competition by focusing on fringe competitors, lost customers, and rogue employees /

Míreanna comhchosúla

• World-class customer satisfaction /
  de réir: Barsky, Jonathan D.
  Foilsithe / Cruthaithe: (1995)
• The innovation edge : creating strategic breakthroughs using the voice of the customer /
  de réir: Barnard, William
  Foilsithe / Cruthaithe: (1994)
• Smart is not enough! : the South Pole theory and other powerful talent management secrets /
  de réir: Guarino, Alan C.
  Foilsithe / Cruthaithe: (2007)
• Recognizing and rewarding employees /
  de réir: Bowen, R. Brayton
  Foilsithe / Cruthaithe: (2000)
• Services marketing : integrating customer focus across the firm /
  de réir: Zeithaml, Valarie A.
  Foilsithe / Cruthaithe: (2003)