Customer relationship management /

Papers presented at an international conference.

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Bibliographic Details
Main Author:	Anderson, Kristin
Other Authors:	Kerr, Carol, Shainesh, G.
Format:	Book
Language:	English
Published:	New Delhi : Tata McGraw-Hill, 2003.
Subjects:	Customer relations > Management > Congresses. Relationship marketing > Congresses.
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