Cita APA
Anderson, K., Kerr, C., & Shainesh, G. (2003). Customer relationship management. Tata McGraw-Hill.
Citación estilo Chicago
Anderson, Kristin, Carol Kerr, and G. Shainesh. Customer Relationship Management. New Delhi: Tata McGraw-Hill, 2003.
Cita MLA
Anderson, Kristin, et al. Customer Relationship Management. Tata McGraw-Hill, 2003.
Warning: These citations may not always be 100% accurate.