The innovation edge : creating strategic breakthroughs using the voice of the customer /
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| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Essex Junction, VT :
Omne�o
c1994.
|
| Series: | Executive breakthrough series
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| Subjects: | |
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| 100 | 1 | |a Barnard, William. | |
| 245 | 1 | 4 | |a The innovation edge : |b creating strategic breakthroughs using the voice of the customer / |c William Barnard and Thomas F. Wallace. |
| 260 | |a Essex Junction, VT : |b Omne�o |c c1994. | ||
| 300 | |a xii, 180 p. : |b ill. ; |c 23 cm. | ||
| 440 | 0 | |a Executive breakthrough series | |
| 504 | |a Includes bibliographical references (p. 169-170) and index. | ||
| 541 | |e 42511 | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | 0 | |a Consumer satisfaction. |
| 650 | 0 | |a Organizational effectiveness. | |
| 650 | 0 | |a Creative ability in business. | |
| 700 | 1 | |a Wallace, Thomas F. | |
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