Quality management : creating and sustaining organizational effectiveness /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, N.J. ; New Delhi :
Pearson Prentice Hall,
c2005.[Rpriented]
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| Subjects: | |
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| Physical Description: | xii, 409 p. : ill. ; 25 cm. |
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| Bibliography: | Includes bibliographical references (p. 392-400) and index. |
| ISBN: | 0132626438 8120328213 9788120328211 |