Monippally, M. M. (1997). The craft of business letter writing. Tata McGraw-Hill's.
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Citação norma Chicago
Monippally, Matthew M. The Craft of Business Letter Writing. New Delhi: Tata McGraw-Hill's, 1997.
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Citação norma MLA
Monippally, Matthew M. The Craft of Business Letter Writing. Tata McGraw-Hill's, 1997.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.