Gwartney, P. A. (2007). The telephone interviewer's handbook: How to conduct standardized conversations. Jossey-Bass, A Wiley Imprint.
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Cita Chicago (17th ed.)
Gwartney, Patricia A. The Telephone Interviewer's Handbook: How to Conduct Standardized Conversations. San Francisco, CA: Jossey-Bass, A Wiley Imprint, 2007.
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Cita MLA (9th ed.)
Gwartney, Patricia A. The Telephone Interviewer's Handbook: How to Conduct Standardized Conversations. Jossey-Bass, A Wiley Imprint, 2007.
Copiat
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