Chase, R. B., Shankar, R., Jacobs, F. R., & Aquilano, N. J. (2011). Operations and supply management (12th ed.). McGraw-Hill.
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Citação norma Chicago
Chase, Richard B., Ravi Shankar, F. Robert Jacobs, and Nicholas J. Aquilano. Operations and Supply Management. 12th ed. New Delhi: McGraw-Hill, 2011.
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Citação norma MLA
Chase, Richard B., et al. Operations and Supply Management. 12th ed. McGraw-Hill, 2011.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.