-
World-class customer satisfaction /
-
The innovation edge : creating strategic breakthroughs using the voice of the customer /
-
Smart is not enough! : the South Pole theory and other powerful talent management secrets /
-
Recognizing and rewarding employees /
-
Services marketing : integrating customer focus across the firm /
-
How to manage problem employees : a step-by-step guide for turning difficult employees into high performers / Glenn Shepard.
-
Thresholds of Motivation : The Corporation as a Nursery for Growth /
-
Performance appraisals /
-
Supervision : concepts and skill building /
-
Predicting market success : new ways to measure customer loyalty and engage consumers with your brand /
-
Marketing strategy : a decision-focused approach /
-
Business as war : battling for competitive advantage /
-
Fundamentals of selling : customers for life /
-
Customer service : skills and concepts for success /
-
Customer relationship management : emerging concepts, tools, and applications /
-
Leadership : research findings, practice, and skills /
-
The Power of Positive Leadership /
-
Workforce wake-up call : your workforce is changing, are you? /
-
Market leadership strategies for service companies : creating growth, profits, and customer loyalty /
-
Increasing hits and selling more on your Web site /
-
The brand marketing book : creating, managing, and extending the value of your brand /
-
The seven lost secrets of success : million dollar ideas of Bruce Barton, America's forgotten genius /
-
Management of occupational safety health and environment /
-
Strategic human resource development /