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Strategic management /
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World-class customer satisfaction /
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Consumer behavior : concepts and applications /
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Team Zebra : how 1500 partners revitalized Eastman Kodak's black & white film-making flow /
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Developing managerial skills in organizational behavior : exercises, cases, and readings /
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Formulation, implementation, and control of competitive strategy /
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Human resource management /
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Direct marketing : an integrated approach /
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Retail management /
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Negotiation : readings, exercises, and cases / Roy J. Lewicki ... [et al.].
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Total quality management : text with cases /
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Strategic marketing management cases /
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Formulation, implementation, and control of competitive strategy /
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Systems development case studies /
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Cases in basic financial management /
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Global marketing management /
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International management : text and cases /
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Strategic management : concepts and cases /
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Excellence : in business communication /
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Materials management : procedures, text and cases /
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Corporate financial reporting : text and cases /
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Success on our own terms : tales of extraordinary, ordinary business women /
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Operations management : contemporary concepts and cases /
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Contemporary business communication /