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Uncommon sense : creating business excellence in your organization / по George, Stephen, 1948-

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Managing for total quality : from Deming to Taguchi and SPC / по Logothetis, N.

Total quality management : text with cases / по Oakland, John S.

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Quality management for organizational excellence / по Goetsch,David L

Total quality management /

Quality management : creating and sustaining organizational effectiveness / по Summers, Donna C. S.