rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: World-class customer satisfaction
  name:
    name part: Barsky, Jonathan D.
    role:
      role term: creator
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: ilu
    place:
      place term: Burr Ridge, Ill
    publisher: Irwin Professional Pub.
    date issued: c1995
    date issued: 1995
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xviii, 229 p. : ill. ; 24 cm.
  note: Jonathan D. Barsky.
  note: Includes bibliographical references and index.
  note: 22533
  subject:
    topic: Consumer satisfaction
    topic: Case studies
  subject:
    topic: Customer services
    topic: Case studies
  classification: HF5415.5 .B37 1995
  classification: 658.8/12
  identifier: 0786301287
  identifier: 94018563
  identifier: http://www.loc.gov/catdir/enhancements/fy1012/94018563-b.html
  related item:
    location:
      url: http://www.loc.gov/catdir/enhancements/fy1012/94018563-b.html
  record info:
    record content source: DLC
    record creation date: 131022
    record change date: 20260617020005.0
    record identifier: 22533